Shipping & Returns

ORDER ENTRY: To place an order, call 413-579-5372 or fax 413-579-5853, Monday thru Friday
from 8:00 a.m. to 5:00 p.m. Eastern Standard Time.
MINIMUM ORDERS: There is a $35.00 minimum on orders, any order less than $35.00 will
be subject to a $15.00 handling charge. All orders C.O.D. or credit card only,
unless credit approved.
DELIVERY: All products ship FOB Rhinebeck, New York. All stock products will ship within 3-5
working days. Non-stock products are shipped in approximately l5 working days.
BACKORDERS: All backorders will be shipped as available. Orders in process cannot be canceled or
PRICING: All products will be invoiced at time of shipment. Pricing is subject to change and
should be confirmed at time of order entry.
TERMS: Net 30 days to accounts with approved credit. Visa, M/C and Am. Exp. accepted.
CREDIT: Credit can be established either by fax or mail. A completed Specialty Tapes,
Inc. credit application must be filled out and signed by the owner. Allow one week for
PAST DUE ACCOUNTS: No further shipments will be made to any accounts past due 45 days.
These accounts will be shipped COD only, adding prior charges.
Accounts past due will be charged l.5% per month interest (18% annum).
CLAIMS: All claims should be made within 30 days of receipt of shipment. Deductions will
not be allowed unless authorized by Specialty Tapes, Inc. in writing. All
claims for goods either lost or damaged in transit must be made to the common
carrier. Do not accept delivery of goods damaged in transit.
RETURNS: No goods will be accepted for return or credit without a prior material return
authorization number (MRA) and packing slip. Returns of a non-quality nature
will be subjected to a 10% restocking fee.
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